Shipping policy

We'd rather give you a straight answer on delivery than a promise we can't keep.

Here's how your order gets from us to your door.

The short version

  • Most US orders arrive in 3 to 10 business days
  • Tracking on every order
  • Shipping cost is always shown at checkout before you pay

Shipping rates

All prices are in US dollars unless marked otherwise.

  • United States: $7.95, Free US shipping over $150
  • Australia: US$11.50, free on orders of US$255 or more
  • Thailand: ฿266, free on orders of ฿6,000 or more
  • Canada, United Kingdom, Ireland, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, Israel, Switzerland, Norway and the EU countries we ship to (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain and Sweden): flat rate of $19.95

Some products ship to the United States only, and a few can't be shipped to Australia. If an item can't go to your address, checkout will tell you before you pay.

Processing

Orders placed on weekends or public holidays start processing the next business day. Once yours is on the road, we'll email you a tracking link.

Delivery

Most US orders arrive in 3 to 10 business days. Delivery to other countries varies by destination. Carrier delays, customs and peak seasons can occasionally add time.

Tracking

Tracking can take a few days to start updating after dispatch. That's normal. If you haven't received a tracking link within 5 business days of ordering, email us.

Running late or lost

If your order hasn't arrived 30 days after it ships, email support@thinlids.com with your order number. We'll trace it with the carrier, and if it's genuinely lost, we'll send a replacement.

Arrived damaged

Email us within 7 days of delivery with your order number and photos of the item and its packaging. Keep everything until we've sorted it. Full details are in our Returns & Exchanges policy.

Address problems

Check your address carefully at checkout. If you spot a mistake, email us within 24 hours and we'll fix it if your order hasn't shipped. If a parcel comes back to us because of an incorrect or incomplete address, or because a delivery was refused or not collected, we'll reship it once you've covered the new shipping cost.

Duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. Unless they're shown and collected at checkout, they're set by your government, paid by the recipient, and usually collected by the carrier before delivery.

Get in touch

Email support@thinlids.com. We reply within 1 to 2 business days.