Refund policy

Hi there, we hope all is well with you and your bike/s!

Every Outlaw is checked before it leaves us. If something's wrong when it reaches you, we'll put it right.

Here's exactly how that works, with no fine print hiding anywhere.

The short version

  • Arrived damaged or faulty? Tell us within 7 days of delivery and we'll replace it.
  • Wrong size? Tell us within 7 days of delivery, send it back, and we'll ship the right size free.
  • Changed your mind? We don't accept change-of-mind returns, so check the size guide before you order, we ask you understand that.

Arrived damaged or faulty

Email support@thinlids.com within 7 days of delivery with:

  • Your order number
  • Photos of the item and the box it arrived in
  • A short video if something doesn't work as it should, like a strap, D-ring, snap or visor

Hang on to all the packaging until we've sorted it. Once we've confirmed the problem, we'll send a replacement at no cost to you. If we need the original back, we'll tell you and cover the return shipping. If a replacement isn't available, we'll issue store credit for the full amount you paid.

Wrong size

Fit matters on a helmet, so we'll help you get it right.

  1. Email support@thinlids.com within 7 days of delivery with your order number and the size you need.
  2. We'll confirm the exchange and send you the return address. Please don't ship anything until you've heard from us.
  3. Send the original back at your own cost, with tracking. It must be unworn apart from trying on indoors, with the liner, tags and all original packaging.
  4. Once it arrives and passes inspection, we'll ship your new size at no extra charge.

If the size you need is out of stock, we'll issue store credit for the full amount you paid. Size exchanges are limited to one per order.

What we can't take back

  • Change-of-mind returns
  • Size exchanges requested more than 7 days after delivery
  • Helmets that have been ridden in, dropped, crashed or taken any impact. A helmet that's taken a hit may not protect the next rider, so it can't be resold.
  • Items that are scratched, modified, missing parts or missing their original packaging
  • Damage caused by accidents, misuse or normal wear after delivery
  • Anything sent back without contacting us first

Store credit

Where this policy offers store credit, it's added to your Thin Lids account for the full amount you paid and can be used on anything in the store.

12-month structural warranty

Every Outlaw helmet is covered for 12 months from delivery against manufacturing defects in the shell, chin strap, D-ring and fittings. If one fails under normal use, email us with your order number and